Macro cannot be found

Question

I have just installed office 2013 on a Windows 8 machine.  If I start Word and immediately close it I get an error message 'The macro cannot be found or has been disabled because of your macro settings'.  I get the same error if I open a blank document (but it does open).  In trust center I have set it to accept signed macros, but if I allow all macros the error goes away so I presume the macro exists.  I have also tried opening old documents that contain macros created by me and digitally signed using SelfCert.exe and these also give this error when the document is opened. 

I have looked in add-ins as suggested by other posts with this error but do not see a way to find out what is causing the error, but there is a possibly suspicious entry under templates called AVWiz14s.dotm.  I can't delete it as the remove button is grayed out when I select it.  Anybody know what it is?

How do I find out what is causing the error and correct it without messing up my security by enabling all macros?

Answer 1

AVWiz14s.dotm is part of the frequently problematic Avery Label Wizard. There are two courses of action you could take to fix the problem.

1. Locate the aforementioned file and, with Word closed, delete it.
2. Locate the aforementioned file and add the folder it is located in to the list of trusted folders.

Given that this add-in is frequently problematical, may not be compatible with Word 2013 and will not do anything that Word cannot do without it, I would suggest the first solution.

Answer 2

Had the same problem, deleted AVWiz14s.dotm, and it took care of the problem.  Thanks.

Answer 3

AVWiz14s.dotm is part of the frequently problematic Avery Label Wizard. There are two courses of action you could take to fix the problem.

1. Locate the aforementioned file and add with Word closed, delete it.
2. Locate the aforementioned file and add the folder it is located in to the list of trusted folders.

Given that this add-in is frequently problematical, may not be compatible with Word 2013 and will not do anything that Word cannot do without it, I would suggest the first solution.

I found it in AppData and deleted it - now all works fine.  What I do not understand is how it got into the Word startup folder in the first place!

Answer 4

You must at some time have installed the Avery Label wizard.

Answer 5

This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and

http://answers.microsoft.com/en-us/office/forum/office\_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well. 

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.