Installation Failed because Installer can't create folder

Question

When installing my new Microsoft Office for Mac the message comes up:

• The Installation Failed
• The installer can't create a folder

Am trying to install directly onto my macbook hard drive.

Help?

Answer 1

Hi Sundee!

got the same problem and got an error: installation failed<The installer can't create folder "var/folders/vv/8vvbww3x471c57zp_33qwjs80000gn/T//Install.422gPCR9U".>. And i was able to get rid of that installation failed error message.

Here's what i did:

• I first downloaded another browser (in my case i tried firefox), and used that to download office for mac 2011 installer but unfortunately that didn't work cause it still gave me the same error message.
• I created a test profile which i gave administrative access so i can install the software and that resolved the issue. This is merely an issue with the Admin user of the mac which you'd need to discuss with apple.

thanks,

Mark

Answer 2

Are you an admin user?

Are you trying to install in the main Applications folder?

What version of OSX are you running? Look under the Apple in the Menu bar.

For more specialized help with this issue, I suggest that you contact the Office Installation and Activation Support team:

Office Installation and Activation Support

(800) 936-5700

Answer 3

For your reference:

You can contact apple tech support at

1-800-275-2273 or visit www.apple.com/support

thanks,

Mark