.Net and Application errors in Event viewer

Question

We are trying to test 2013 Office Web apps with Sharepoint 2013 and we have found issues with the Server that host the Office Web Apps. The server goes nuts on high CPU usage and we have found the following Errors in the Event Viewer.

all the watchdogs are charshing. We started with a windows 2012 server and we just installed in a Windows 2008 server and we get the same erros.

Log Name:      Application

Source:        .NET Runtime

Date:          4/1/2013 9:23:07 PM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:     Servername ( I over wrote the server name.)

Description:

Application: pptviewerfrontendwatchdog.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.TypeInitializationException

Stack:

   at Microsoft.Office.Web.Common.ServiceInstanceFinder.GetLocalAgentInstance(Microsoft.Office.Web.Common.OfficeServiceType)

   at Microsoft.Office.Web.Common.WatchdogHelper.PrepareRegistrations(Microsoft.Office.Web.Common.OfficeServiceType)

   at Microsoft.Office.Web.Common.WatchdogHelper.WatchMachines(Microsoft.Office.Web.Common.OfficeServiceType, CheckServiceInstance, Microsoft.Office.Web.Common.OfficeServiceType, System.String)

   at Microsoft.Office.Server.Powerpoint.Watchdog.ViewingFrontend.Program.Main(System.String[])

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name=".NET Runtime" />

    <EventID Qualifiers="0">1026</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-04-02T01:23:07.000000000Z" />

    <EventRecordID>65423</EventRecordID>

    <Channel>Application</Channel>

    <Computer>servername goes here</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Application: pptviewerfrontendwatchdog.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.TypeInitializationException

Stack:

   at Microsoft.Office.Web.Common.ServiceInstanceFinder.GetLocalAgentInstance(Microsoft.Office.Web.Common.OfficeServiceType)

   at Microsoft.Office.Web.Common.WatchdogHelper.PrepareRegistrations(Microsoft.Office.Web.Common.OfficeServiceType)

   at Microsoft.Office.Web.Common.WatchdogHelper.WatchMachines(Microsoft.Office.Web.Common.OfficeServiceType, CheckServiceInstance, Microsoft.Office.Web.Common.OfficeServiceType, System.String)

   at Microsoft.Office.Server.Powerpoint.Watchdog.ViewingFrontend.Program.Main(System.String[])

</Data>

  </EventData>

</Event>

Here is the other error

Log Name:      Application

Source:        Application Error

Date:          4/1/2013 9:23:07 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Server name goes here

Description:

Faulting application name: pptviewerfrontendwatchdog.exe, version: 15.0.4481.1000, time stamp: 0x50ee5a76

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b

Exception code: 0xe0434352

Fault offset: 0x0000000000009e5d

Faulting process id: 0x1098

Faulting application start time: 0x01ce2f40a129f2a9

Faulting application path: C:\Program Files\Microsoft Office Web Apps\PowerPointViewingServicesWatchdog_Web\pptviewerfrontendwatchdog.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: df30f301-9b33-11e2-a6bf-005056a7591f

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-04-02T01:23:07.000000000Z" />

    <EventRecordID>65424</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Servername goes here</Computer>

    <Security />

  </System>

  <EventData>

    <Data>pptviewerfrontendwatchdog.exe</Data>

    <Data>15.0.4481.1000</Data>

    <Data>50ee5a76</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.18015</Data>

    <Data>50b8479b</Data>

    <Data>e0434352</Data>

    <Data>0000000000009e5d</Data>

    <Data>1098</Data>

    <Data>01ce2f40a129f2a9</Data>

    <Data>C:\Program Files\Microsoft Office Web Apps\PowerPointViewingServicesWatchdog_Web\pptviewerfrontendwatchdog.exe</Data>

    <Data>C:\Windows\system32\KERNELBASE.dll</Data>

    <Data>df30f301-9b33-11e2-a6bf-005056a7591f</Data>

  </EventData>

</Event>

Thank you

Answer 1

Hi Rafael,

Thanks for using the PowerPoint Web App and bringing this issue to the PowerPoint team's attention. We are aware of it, and we are actively investigating and testing a possible solution.  I'll post new information as it becomes available.

Thanks,

Daniel Altin (PowerPoint)

Answer 2

Hi Brittany,

Yes, I found an article which pointed me to the right direction - http://blogs.technet.com/b/dodeitte/archive/2013/03/29/issue-with-automatic-updates-enabled-amp-office-web-apps-server-2013-update.aspx. Long story short - we had to reinstall the WAS (without rebuilding the server) but with the export of the certificate and configuration it took less than 30 mins to get it running; now it's working fine, the CPU usage is normal and PPT sharing works fine :) Just have a look at the very odd procedure of applying updates to WAS itself...

Good luck! :)

Ivailo

Answer 3

Hi Daniel,

Do you have any new information regarding this issue? Lync 2013 PPT sharing at our and several clients' sites is not working because of this problem.

Thanks!

Answer 4

Hi RafaelGonz,

Can you try unjoining your machine from the farm, apply all the updates (Windows and Office Web Apps) and then rejoin your machine to the farm?

Best,

Rob Rolnick

Answer 5

Hi Rafael,

Thank you for posting in Microsoft Community.

Since you are working on Windows Server 2008, your query would be better addressed in the forum link mentioned below:

http://social.technet.microsoft.com/Forums/en/officeitpro/threads

Thank you.