Setup error Word and Excel, 'The setup controller has encountered a problem during install

Question

Today I have tried opening Word and Excell via 'Office Home and Student 2010', I am greeted with these messages:-

SetUp Error...'The setup controller has encountered a problem during install. Please review the log files for further information on the error''

also... A red cross message:-

'Microsoft Office Home and Business 2010 cannot verify the licence for this application. A repair attempt failed or was canceled by the user. The application will now close down'

I only encountered these messages whilst having a problem with Norton Internet Security 2010, the software would not install and an old version would not uninstall so I had to download a removal tool from norton's community, I also wasn't able to get the internet so done a 'system restore' that took me back 3 days, gladly the intenet returned but my Word and Excell did not return so I done an on-line chat with Norton were a chap 'remotely' a took over my pc, he could see me trying to access Word and Excell and the error messages I received so he uninstalled my Norton that I accessed Word and Excell and still the error messages and the programs for both not opening, he concluded saying the issue is not with Norton but with Microsoft.

I have been trying to deal with this issue for 7 hours !!!!!!, speaking as well to my service provider who wants to charge me for support... Spoke via 'chat' to Norton twice, then I have been trying to search for answers to my problems myself. Word and Excell definately were working before I began doing the Norton install, I just don't know what has happened, it's driving me CRAZY.

Please can some one help me.

Should I try uninstalling 'Office and Student 2010' and installing again but won't I loose the documents etc that I have already in Word and Excell, my husband and I both have information relating to our jobs that we use all the time.

Answer 1

It looks like Office 2010 setup and installation have been corrupted. We will need to manually remove Office 2010 and re-install.

Refer the Method and run the FIX IT from the following article to manually remove Office 2010 from the computer:

http://support.microsoft.com/kb/290301#Method2

NOTE: You will not lose any documents or files created by the Office applications. The data is stored locally on the computer. Once Office 2010 is re-installed, you will be able to access the files with the respective Office applications.

After the Office 2010 suite is removed, restart the computer and install Office 2010 suite.