problem when install microsoft office 2013

Question

hello,

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".

previously, i had installed microsoft office 2013 preview and i uninstalled

please help me solve this problem

Thanks in advance!

-Euro

Answer 1

Hi Euro,

Welcome to Microsoft community and thank you for posting the question.

As per the description provided, it looks like you are having issues with installing Office Professional Plus 2013.

Let us follow these steps and check if it helps in resolving the issue with installing Office 2013:

To resolve the issue, let us run the Fix it from the following article to remove traces of Office 2013 from the system.

http://support.microsoft.com/kb/2739501

Once the Fix it completes then you may install Office 2013 and verify the results.

Follow the steps and let us know if that helps. If the issue persists, reply and we will be happy to help you.

Thank You

Answer 2

go to c:\users%userprofiile%\appdata\local\temp\SetupExe(yyyymmdd......).log file

use notepad to open this file

scroll to the bottom

it should give you some error code

paste it in the forum or google it.

you should be able to find solution.

For my problem, I run the fixit file from here : http://support.microsoft.com/kb/886549

Works for me.

Answer 3

So answer me this ....

I have office totally installed and then I go to install Project 2013...BOOM failure

I either get a general "something has gone wrong" error or sometimes a different error with a number that never crosses to anything on this site.

So riddle me this Batman what the heck is going on and how do I solve it?

Answer 4

Hi...

I've did like what you said,

but It doesn't work for my office.

Then the diagnostic troubleshooting wizard has stopped working

Below is the error  :

Problem signature:

Problem Event Name: APPCRASH

Application Name: msdt.exe

Application Version: 6.1.7600.16385

Application Timestamp: 4a5bc13a

Fault Module Name: msdt.exe

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bc13a

Exception Code: c0000005

Exception Offset: 0000bb83

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Could you give me another solutions ?

Thank You.

Answer 5

hi i'm euro

your answer is work

thank you for your answered girish, your answer is very helpful for me