A family of Microsoft word processing software products for creating web, email, and print documents.
There is no difference between a directory merge using a doc format document or a docx format document, though the Word 2010 document converter may miss the document type if created in an earlier version. Ensure that the merge document type is directory
- which you can select from the Start Mail Merge button. If you are getting a separate page for each record, you have the document type set as Letters. If it is not sticking, change the document type to normal Word document then to directory again and re-add your data source.
Why the quotes? Adding quotes is good practice. They are added by the Insert Mergefield dropdown dialog, but not by the Insert Mergefield main dialog. It is a relatively inconsequential programming anomaly that will not affect your merge. Incidentally, it behaves exactly the same way in Word 2003 - the wizard inserts quotes the Insert Merge Field on the merge toolbar doesn't.