Azure Virtual Desktop Login Error Code 0x3000047

Kanishka Dobhal | Redington 21 Reputation points
2021-07-19T10:36:40.643+00:00

Hi

We have been facing issues with logon to Azure Virtual Desktop Windows machine for couple of users in Personal Hostpool.
Users get error when logging on using RDP Client app or the Web Client.

Error Code 0x3000047 and screenshot attached.

Other users in same hostpool can connect without any issues.
We have a hybrid AD architecture and both On-Prem and AAD are in Sync.

Any help on this would be highly appreciated.
It has been a nightmare users machines breaking during production hours with no detailed information/logs on portal.

Thanks
Kanishka115730-microsoftteams-image-7.png

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
922 questions
{count} votes

1 answer

Sort by: Most helpful
  1. vipullag-MSFT 16,726 Reputation points Microsoft Employee
    2021-07-26T07:06:37.857+00:00

    @Kanishka Dobhal | Redington

    Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.

    Based on the error screenshot, the reason is "ConnectionFailedAdTrustedRelationshipFailure". This could mostly be issue with UPN being synced to Azure or because of user system domain issue.

    Below are similar issue which has troubleshooting steps and hints on resolving the issue.

    https://techcommunity.microsoft.com/t5/azure-virtual-desktop/error-when-connecting-to-mvd-0x3000047/m-p/1242145
    https://github.com/MicrosoftDocs/azure-docs/issues/55687

    Hope this helps.