Azure Virtual Desktop Login Error Code 0x3000047

Kanishka Dobhal | Redington 21 Reputation points


We have been facing issues with logon to Azure Virtual Desktop Windows machine for couple of users in Personal Hostpool.
Users get error when logging on using RDP Client app or the Web Client.

Error Code 0x3000047 and screenshot attached.

Other users in same hostpool can connect without any issues.
We have a hybrid AD architecture and both On-Prem and AAD are in Sync.

Any help on this would be highly appreciated.
It has been a nightmare users machines breaking during production hours with no detailed information/logs on portal.


Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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  1. vipullag-MSFT 16,726 Reputation points Microsoft Employee

    @Kanishka Dobhal | Redington

    Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.

    Based on the error screenshot, the reason is "ConnectionFailedAdTrustedRelationshipFailure". This could mostly be issue with UPN being synced to Azure or because of user system domain issue.

    Below are similar issue which has troubleshooting steps and hints on resolving the issue.

    Hope this helps.