"WerFault.exe - Application Error" Message When Attemption to Start Office Apps

Question

I subscribed to Office 365 in April. For a while it worked fine. Now when I try to start the apps (I've tried both Word and Powerpoint), this message comes up:

WerFault.exe - Application Error

The instruction at 0x774abf72 referenced memory at 0x000002d3. The memory could not be written.

Click on OK to terminate the program.

So now I can't use the products I paid for because of this error. Not even Safe Mode fixes it. What does it mean? Should I delete and re-install the apps?

UPDATE: Now the same error keeps blocking the remote control support from Microsoft. Awesome. I can't even get help now.

Answer 1

I don't know what caused it, but a simple restart of my PC eliminated the error.

Answer 2

A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.  This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013.  See:

Office programs may crash with the FineReader add-in installed at:

http://support.microsoft.com/kb/2755838

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and

http://answers.microsoft.com/en-us/office/forum/office\_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well.  If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.old as was mentioned in:

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

See:

http://answers.microsoft.com/en-us/office/forum/office\_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.  It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

The ddeexec can also be deleted from

HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

That fix is described at ...

http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.