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I signed into my account then back out. Then I signed in via other user with the user's account. That seemed to force the computer to check in with 365 and allow sign in with the new password.
Computer password does not match 365 password.
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Raul Garcia
96
Reputation points
Hello. Our Active Directory syncs with 365. A user changed her password, but her computer is not picking up the password change. I have instructed her to sync her account via "Access work or school" twice and reboot.
Any ideas? Thank you for your patience.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Windows for business | Windows Client for IT Pros | User experience | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,341 Reputation points Volunteer Moderator2021-07-19T16:42:30.803+00:00 Did she change the password from the Microsoft 365 on the web?
Is she able to login with her old password?
Is she able to login with the new password on the web? -
Raul Garcia 96 Reputation points
2021-07-19T18:08:18.107+00:00 Yes, she changed her password via web. I also reset it to the same password and synced her account, same result.
She has to use her old password to sign in. Her new password words on the web.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 61%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Miles 1,281 Reputation points2021-07-20T05:35:39.22+00:00 Hi
Here is an article about How to troubleshoot password synchronization when using an Azure AD sync appliance, which may be helpful to solve your problem.
https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/troubleshoot-pwd-syncWe could focus on
1.Scenerio 5 Users can't sign in by using a new password but they can sign in by using their old password
2.Directory synchronization is running but passwords of all users aren't synced
Also , we could refer to the article about troubleshoot one user whose password isn't synced .
https://learn.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-password-hash-synchronization#one-object-is-not-synchronizing-passwords-troubleshoot-by-using-the-troubleshooting-taskBest Regards
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Raul Garcia 96 Reputation points
2021-07-20T14:42:53.467+00:00 Thank you I will try this.
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Miles 1,281 Reputation points
2021-07-21T06:58:28.403+00:00 If you need further assistance, feel free to let us know. We will be more than happy to be of assistance.
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Raul Garcia 96 Reputation points
2021-08-12T19:36:00.57+00:00 Sorry to circle back on this late, but we tried this and got the below:
We have a 2-way sync. The password correctly updates to 365 and vice versa, but the computer doesn’t pick it up. I think this tool is more to check sync errors with Azure/AD. Other than syncing from “Access work or school” or rejoining Azure, there doesn’t seem to be another way to force the device to pick up the change. The PRT token on her machine shows an old date last time we checked.
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