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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 20%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
I gained my Office2019: Microsoft Office Specialist: Excel Associate certification on Feb 4th and was able to access the certificate. I am no longer able to access the certificate and when I attempt to download a PDF version, it says it is having trouble generating my certificate and to contact customer support. Please could you advise me on how I can access this?
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Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam results in dedicated forums here. (Participate\Ask A Question)
Certification Profile/Certification Dashboard
Microsoft Certification / Exams / Score Reports or Exam Results
--please don't forget to upvote and Accept as answer if the reply is helpful--