"An error occurred while running scripts from the package \U201c15089Office 2011 14.2.4 Update\U201d."

Question

Split From:Mac Office 2011 Update 14.2.4: "Error encountered installation failed".

Hi Scott,

This is the error code that I got when trying to update:

Oct  4 11:24:06 melissa-bachs-computer.local installd[309]: PackageKit: ----- Begin install -----

Oct  4 11:24:43 melissa-bachs-computer.local installd[309]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “15089Office 2011 14.2.4 Update”." UserInfo=0x7f9f00f3aab0 {NSFilePath=./postinstall, NSURL=file://localhost/Users/melissabach/Library/Caches/TemporaryItems/15089Office%202011%2014.2.4%20Update.pkg#Office2011_en_excel_resources_14.2.4.combo.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.excel_resources.pkg.14.2.4.update, NSLocalizedDescription=An error occurred while running scripts from the package “15089Office 2011 14.2.4 Update”.} {

NSFilePath = "./postinstall";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201c15089Office 2011 14.2.4 Update\U201d.";

NSURL = "file://localhost/Users/melissabach/Library/Caches/TemporaryItems/15089Office%202011%2014.2.4%20Update.pkg#Office2011_en_excel_resources_14.2.4.combo.pkg";

PKInstallPackageIdentifier = "com.microsoft.office.en.excel_resources.pkg.14.2.4.update";

}

Oct  4 11:24:43 melissa-bachs-computer.local Installer[1364]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Oct  4 11:24:44 melissa-bachs-computer.local Installer[1364]: Displaying 'Install Failed' UI.

Oct  4 11:24:44 melissa-bachs-computer.local Installer[1364]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Answer 1

Hey Mathildabean,

I'm sorry to hear you're having a difficult time installing the 14.2.4 update. I split your post off into it's own thread so that we can better focus on your specific issue.

Without knowing which solutions you've tried, I'm afraid I might be recommending solutions you've already attempted. Sorry in advance if that happens.

The first issue (and most common) stems from re-installing on top of existing installations. In general, don’t do this. Re-installing on top of existing installations can re-introduce files that should not be present. If you need to re-install, please be sure to remove Office 2011 as described on the following links:

Video | Uninstall Office 2011

Step-by-Step Instructions | How to completely remove Office for Mac 2011

One workaround for the 14.2.4 update that has helped some users is to temporarily move or rename the /Library/Automator folder. You can do this by following the steps below:

1. With Finderopen, choose Go > Go to Folder...
2. Type in the following path and then click Go:

/Library 3. Find the Automator folder, select it, and then click the name of the folder again to Rename the folder. Name the folder **Automator_OldNote:**OS X may prompt you for your password. This is normal. 4. Attempt to install the 14.2.4 update again. 5. If the update installs correctly, rename the Automator_Old folder back to its original name: Automator

If that solution does not work and you know you have re-installed Office 2011 on top of an existing Office 2011 installation, you’ll need to remove Office 2011 properly and re-install. 

The second issue was some users changed the size of the /tmp/ directory on their machine which was too small for the update to fully install. Re-sizing the /tmp/ directory resolved the install issue for these users.