OneDrive wont backup

Question

OneDrive wont backup

Drew A. McClellan 1

Hello,

 I am trying to back up my file via O365 OneDrive but when I try to set it up it says

"The Documents folder contains other important folders and isn’t supported or file backup."

I have been playing with this issue since around winver 2004 and I am on 20H2 fully updated now. I have enabled "hidden items" and do not see anything else except Pictures, Video, and Music. They do not have any files in them, but pictures have the fallowing folders. Camera Roll and Saved Pictures, but again no files.

Not sure whets going on but cannot seem to find much on this issue. Would be nice to use our 1TB for backup.

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Emily Hua-MSFT 27,796

@Drew A. McClellan

According to your shared image, the Documents folder contains "Music", "Pictures" and "Videos" folders, which may cause your issue. It's recommended to move these folders to correct location, such as user profile folder, then you would be able to sync.

Please refer to the following screenshot from article "Back up your Documents, Pictures, and Desktop folders with OneDrive".

Any questions, you may post back.

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Drew A. McClellan 1 Reputation point

2021-07-20T11:55:52.997+00:00

I have moved them to my user folder and still get the same issue. When windows installs it makes those folders in that location. I find it odd that you would have to move them, or one drive won't be able to backup. I read it as folders in those folders. Any other suggestions would be great!
Emily Hua-MSFT 27,796 Reputation points

2021-07-21T07:10:33.967+00:00

@Drew A. McClellan
Please right-click the icons highlighted on following image> Properties > Location, ensure the path still redirects to the correct folder under user profile folder instead of Documents folder.

Besides, you may also go to Registry Editor, locate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders, check the Default value for thses "important folders".

For more, please refer to "Operation to change a personal folder location fails in Windows".
Emily Hua-MSFT 27,796 Reputation points

2021-07-23T10:13:00.677+00:00

@Drew A. McClellan
If you have the chance to back to Q&A forum, please confirm the "Pictures" folder path as my comment above.
Any questions, you may post back.
Drew A. McClellan 1 Reputation point

2021-07-23T13:50:40.893+00:00

Hello, I have not tried this yet as work has been busy, I hope to get to this Monday.
Emily Hua-MSFT 27,796 Reputation points

2021-08-09T04:23:48.13+00:00

@Drew A. McClellan
If there is any update, you may post back.

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OneDrive wont backup

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