Teams sound on Mute when joining meetings

Question

I recently upgraded my MacBook Pro. I have the latest version of Teams installed. I am using external speakers

When I join a meeting my microphone and speaker volume are on mute. There is a little speaker icon with an X next to it. When I press the speaker icon, I get a pop menu that says Turn audio on ?

I then enter the meeting with the mic on and audio on. It's very disrupting.

How do I disable this. I want to join a meeting, with speaker volume on and my mic muted.

thanks

Answer 1

Hi,

This just happened to me this morning and I have to admit is very annoying, but I might have found a solution.

A bit of background...

It was the first time I selected the "Don't use audio option" for joining a call:

After this, every time I tried to join a meeting I was not prompted for the device selection anymore, I was just added to the meeting in mute:

I tried to look everywhere for a setting what would allow me to restore the device selection, with no luck. Finally, I went into the "Calendar" section and used the "Meet now" > "Start meeting" button:

From here I was able to see my current selection and change it, so it started to pop back up every meeting afterwards.

To be honest this sounds so weird, but I am curious to see if this works for others as well.

Answer 2

That helped!

I start via "Meet Now" a meeting with myself only and changed the the settings from "Don't use audio" to "Computer audio" when joining. From then on all new meetings had my speaker on again.

You have to start the meeting before the change gets permanent.

Great tip!

Answer 3

No, Mute of the mic is not the issue. My sound and mic are muted

If you notice the second screen shot, I have to turn my Audio on as I enter all meetings. This is what I what to change. If I am joining a large meeting I come in with my mic on and it disrupts the entire meeting

Answer 4

I have the same condition with Tom Evans. We just setup a test meeting with our team using break out rooms. We made everyone admin and gave everyone the ability to jump back and forth between rooms. When we are in the main room every ones speakers work just fine, however when going into a break out room the microphone for everyone works but the speakers are muted/turned off. What we had to do was go into device settings in the room and next to the speaker icon unclick the muted symbol which turned on the speakers. However everyone in the room has to do this including the room admin.

So main room no problems for the entire team.
Breakout room, microphones work but speakers are muted.

I need a fix for this.

Answer 5

It appears that the settings would stick for that room, however if you moved to another room you had the same initial conditions. Now I can only speak for my own experience and I set up the meeting. I would have to confer with my team as to if they had the same experience. I will be running a large team meeting with 4 rooms this week so I will double check with the team. I did notice there are some additional settings if you go into the specific rooms and click the three dots. You can set different conditions but the participants speaker being muted on opening the room
was not one of them

We have a work around identified with screen capture so that team members can quickly correct the conditions but if someone is not paying attention they will not even realize a meeting is taking place. This is especially evident if no cameras are on and only screen share.