Visio error 929

Question

I am trying to import an image into viso that will be used as a background (I am a graphic designer so I made the whole flowchart in Illustrator CS5 not knowing that it needed to be edited at a later time by people who don't have and don't know how to use Illustrator, so now I am trying to piece export my work form Illustrator to Visio) But every time I try to import the image it gives me an error 929 message. The image is 8-bit RGB JPEG 9.04 MB and 60in by 48in so it isn't small but the flowchart is supposed to be to that scale. I've tried using a png version as well but it gave me the same error. 

So first off what does this message even mean? I imagine its a memory error but I'm not sure, and secondly, is there anyway to fix this? or will Visio just not accept an image of this size.

Answer 1

Hello JelliedGnome,

I'm not exactly sure what the error 929 means. What happens is you save it in Illustrator as a TIF image then open it in MSPaint and save it as PNG? Also you said the color profile is RGB can you verify that and maybe test it saved as a different color profile like CMYK?

Let me know how it goes.

Thank you,