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'product busy with another task' problem

Anonymous
2013-05-20T20:42:11+00:00

i keep getting this when trying to install Office 365: 'something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again.'  I have already completed the fix to uninstall other Office products and i have performed a clean boot, but still the same problem....  please help i'm getting desperate!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-05-20T21:42:55+00:00

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  1. Anonymous
    2013-05-31T22:16:53+00:00

    Hi.. Have u sorted it out? Im facing the same problem too..

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  2. Anonymous
    2013-05-20T21:31:39+00:00

    I have just tried again and I now get 'Sorry we ran into a problem' with no explanation of what that problem might be

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  3. Anonymous
    2013-05-20T21:27:59+00:00

    Thanks but I think you are referring to a different error message.  I have no problem signing in, the error is something to do with the 'product being busy with another task'   can you suggest a solution specifically for that please?

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  4. Anonymous
    2013-05-20T21:21:37+00:00

    See if this helps...

    Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013

    http://support.microsoft.com/kb/2811180

    OR

    General troubleshooting for installing Office 2013 and Office 365...

    http://support.microsoft.com/kb/2822317

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