BSOD Critical_Process_died

Question

Hello,

My computer suddenly blue screen with error of Critical_Process_Died. I already did sfc/scannow in safemode ( took me three times ) and it shows . i don't understand how to read the CBS.log that the sfc showed me, so i google it up again and run DISM with Run As Administrator. But, when i the DISM is working, it stucked at 48.9%. is it okay to continue it or should i install the third aplication to repair the error?

Answer 1

Hi NICODEMUSSUBRATA-3155 ,

Please perform the following steps:
(run safe mode as needed: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html )

1) Open administrative command prompt (ACP) and type or copy and paste:
2) findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
12) wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Run HD Tune (free version) (all drives)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

14) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downloads/seatools/seatools-win-master/
http://knowledge.seagate.com/articles/en_US/FAQ/202435en

15) These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test

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Answer 2

Whatever SFC or DISM, both of them need Internet connection for repair, because they use windows update service and need to connect to Microsoft update server to download files. In general, safe mode doesn’t have Internet connection so that sfc and dism repair command can’t be completed.

Let’s return to BSOD issue, since you could enter safe mode, could you recall what have done recent then occurred BSOD? You could restore system in a healthy recovery point or uninstall recent updates and drivers to check result.
BSOD usually can be caused by driver issue and software conflict. When BSOD it dumps all the memory information into a file on disk. The default location of the dump file is C:\Windows\memory.dmp. Windows can also capture small memory dumps which occupy less space. These dumps are created at C:\Window\Minidump.dump. You could download WinDbg to analyze dump files to get more information.

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Answer 3

uh sorry for TeemoTang and Docs because i can't access this site with my phone.

For your information, my pc died after trying to updating my windows. i already tried several times and then my technical support said the hard disk is died so i changed my core to ssd so, i reinstalled my windows and then the problem is resolved.

i haven't try methods that you guys answered, so i dunno if they work or not. but the method before i changed to ssd so :

1. use sfc/scannow to check if the filed corrupt or not
2. use DISM with internet connection to try if the windows can change the corrupted files or not

if your pc can't start to windows at all:

1. restart mutiple times and try to go to safemode
2. use advance then open safemode with CMD
3. use sfc/scannow if done, then the corrupted files with go to CBS.log
4. use DISM after go to your nowmal windows

then after this i dunno what happened it will be '-'

maybe if you can update your windows, it'll be better to update your windows so the windows can repair the important files to fix it.