A family of Microsoft word processing software products for creating web, email, and print documents.
thanks for reply - however I really need a true dummies step by step guide - I don't know how to do the things you are asking me to try above ie. search for file in Windows: etc?
With Windows 7, the Normal.dotm template will be located in the following folder:
C:\Users[your user name]\AppData\Roaming\Microsoft\Templates
With Word not running, rename that template to OldNormal.dotm and then re-start Word. When you do that, new Normal.dotm template will be created.
You should also see the article Troubleshoot problems that occur when you start or use Word 2010, 2007, or 2003 at http://support.microsoft.com/kb/921541/en-us/ to which Stefan previously r eferred you. It contains a guided help facility, an automated Fixit button and detailed information on how to manually implement fixes including that detailed above relating to the Normal template.