Thesaurus not working

Question

If I open the research pane and put a word in to search for, the response I get is, "No results found. Please search again". I am searching all the Reference Books and all the Reference Sites listed in the pull down. I have tried these individually. They all return the same result. The odd thing is, if I mouseover the word in the body of the document and right click and go to synonyms, the synonyms show up. It just appears my research pane is out of whack. Spelling and grammar work fine.

I have tried to use the repair components from  Control Panel> Programs and Features> Office> Change (and Repair both) and have uninstalled and reinstalled the proofing tools. I even recopied the files over from the install disk to their directories on the computer.

I suspect my problem is this. If you click on Research Options at the bottom of the pane, I have various reference books checked. I have unchecked and rechecked various ones with program restarts each time, and that hasn't helped. BUT, if I click on Add Services button at the bottom, it does not show any services listed at all. I copied and pasted one from another forum reply, and applied it, restarted Word, and went back and it still showed no services listed.

I have administrative privileges on this my home laptop.

Any ideas?

Answer 1

Did Thesaurus work in Word safe mode?

If so, follow the steps from the following link to disable add-ins and check if it helps:

http://office.microsoft.com/en-us/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx

Answer 2

As you are stating that the language settings are set to English, is it set to English U.S?

Try setting Internet Explorer as default following the steps from the link mentioned below and verify the status:

http://windows.microsoft.com/en-GB/Windows7/Change-your-default-web-browser

Answer 3

Yes English US.

Answer 4

SP3 is installed. My language settings are set to English. This was all working before and now is not. I'm running Windows 7 Home premium by the way.

Refernece books and Thesaurus still not working.

Answer 5

Ensure Service Pack 3 for Office 2007 is installed.

To check if  Service Pack 3 is installed or not, follow these steps:

• Click on Office button in Word.
• Go to Word Options.
• Click Resources and check for the version of Service Pack installed.

If Service Pack3 for Office 2007 is not installed, then you may download and install it from the following link:

http://www.microsoft.com/en-us/download/details.aspx?id=27838

Ensure the language is set to English US in Regional and Language settings. Follow the steps in the following link to change the Regional and Language options for language:

http://windows.microsoft.com/en-us/windows-vista/Change-the-display-language

Also make sure Office Language settings is set to English US language following the steps from the link mentioned below:

http://office.microsoft.com/en-us/access-help/change-the-default-language-for-office-programs-HA010251787.aspx