application virtualization problem - office 2010 starter

Question

i currently have office starter 2010, preinstalled onto my computer when i purchased it. when i try to open a word file or an excel file, it says that my "application virtualization client could not launch the application you requested. application virtualization service is not running. report the following error code to your system administrator." can someone help?

Answer 1

You have 2 options (MS doesn't provide much (any) support for CTR technology) <sigh>  :

1. "Repair" office
2. Re-install Starter

Starter Repair, Program Manager, Uninstall Starter and Re-install Starter via Program Manager in Pictures

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

Repair Starter – “Starter 2010 cannot be opened.  Try again or repair the product in the control panel"

http://support.microsoft.com/kb/2465140

     http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/1ae40c57-100e-4dbe-ad6d-0d9df26a5b0f

If Repair doesn’t work, try this: Set Click to Run (CTR) to be Default File Association :

·         Open File Manager and navigate to the file.

·         Right click the file (i.e. doc) and select Properties.

·         Now click on the general tab and select open with change.

·         Change ''Microsoft Office 2010 Component'' to "Microsoft Office Client Virtualization Handler".

·         If these tips don’t work, you will have to go back to the manufacturer for support.

Re-install Office Starter

https://skydrive.live.com/redir.aspx?cid=e9a78c332557256f&resid=E9A78C332557256F!212&parid=E9A78C332557256F!132

Office 2010 Starter is only officially installed by computer builders. If you google skillfully, there are a few links to the installation files.  Home users do not have access to the installation file so there are only 3 options for “re-installing” it.

This document outlines the 3 options you have to “re-isntall” Office 2010 Starter:

1. Office Program Manager
2. Recovery Partition
3. Image Copy Backup

There is an option that allows users to re-install Office Starter without using the recovery partition.  It requires that you have the “Microsoft Office 2010 Program Manager” installed. If you go into Programs and Features dialog, look for the “Microsoft Office 2010” entry.  The link above shows how this entry appears in Programs and Features, and how to use it to re-install Office Starter.

Starter is Part of the Recovery Partition

https://www.microsoft.com/oem/en/products/office/Pages/office_2010_build.aspx

Hard drive recovery is a requirement for distributing Office Starter 2010 . A hard-disk-based recovery solution enables Windows 7 to automatically recover from most known causes for unbootable systems as a result of loss or corruption of files.

This type of recovery will wipe out all of your installed programs and personal data files. Therefore, before starting this type of “repair” you should make a backup of your disk and make sure that you have the installation files and product keys for all of your applications.

Activate Starter - Activated at Factory, No Product Key

http://office.microsoft.com/en-us/sharepoint-workspace-help/activate-office-2010-programs-HA010354227.aspx?CTT=3

Support for Starter - OEM responsibility by the license

https://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2b37ad5e-dc64-400b-a00d-88d982292b07&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+MicrosoftDownloadCenter+%28Microsoft+Download+Center%29#tm

Starter is only installed by the manufacturer. If you have a problem with it, you have to go back to them for support because it is installed under the "OEM" license. They will try to fob you off on MS, but that is not the terms of the license they agreed to when they installed it.

<snip from OEM License Terms>

2.   OEM LICENSE TERMS

These license terms are an agreement between you and

• the device manufacturer that distributes the software with the device;

                or

• the software installer that distributes the software with the device.

Please read them. They apply to the software that accompanies these license terms, which includes the media on which you received it, if any. Printed-paper license terms, which may come with the software, take the

...

17. SUPPORT SERVICES.

For the software generally, contact the manufacturer or installer for support options. Refer to the support number provided with the software.

</snip>

<snip http://oem.microsoft.com/public/worldwide/featured-dls/microsoft\_office\_2010\_opk-all\_up\_download\_license\_agreement\_english.pdf >

8. End User Support:

For Microsoft Office Starter 2010, under the License Terms, you are the licensor and are responsible for providing end user support.

</snip>

Your satisfaction Matters! Let us know your thoughts about your Microsoft experience.

https://secure.opinionlab.com/ccc01/o.asp?id=yDnqREvN

Here is proof  that once in a blue moon MS does actually listen to user input about some of it’s stupid design decisions: http://www.theregister.co.uk/2012/05/09/visual\_studio\_11\_grey\_no\_more/

So “.. yes Virginia …”, it is worth complaining about the stupid ribbon, or other pet peeve, they sometimes pay attention.

But then again, when I looked at the “before” and “after” I don’t see much improvement, they both suck!  I’m afraid this is a fore-runner for a “metrofied” Office 15.  Well, we’ll see.

MS Office 2010: Putting In Your 2 Cents – “Suggestion Box”

http://www.worldstart.com/ms-office-2010-putting-in-your-2-cents/print/ (it is something of a run around, but there are links to lots of good resources too)

Give Us Feedback for Office 2010 - Bug Report

http://mymfe.microsoft.com/Office/Feedback.aspx?formID=375

http://connect.microsoft.com/

Microsoft: Tell us what you think

http://mymfe.microsoft.com/support.microsoft.com/feedback.aspx?formid=24

MS Feedback Page

http://office.microsoft.com/en-us/suggestions.aspx?sitename=CL100569831033&type=0