This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
SCCM OSD Task Sequence deployment getting stuck after the 1st reboot after SCCM client installation step. It resumes the installation after a day automatically without any intervention. This behavior is observed on all hardware models. After it resumes the imaging, no issues observed after that, it just images fine.
Boot type: PXE Boot
SCCM Version: 2103
Windows 10 21H1
Using the Install.wim (without any customization) from the ISO. Experienced the same behavior even on Windows 10 20H2. MP/DP are in CET Time Zone and BIOS time of Laptop on which the OS is getting applied is also set to CET.
Deployment monitoring:(got stuck at 1:42PM and automatically resumed next day)
SMSTS.log
CCMSetup.log
Event Viewer:
Windows\Panther\SetupAct
C:\Windows\Panther\UnattendGC\SetupAct
SetupErr.log
Try the following -
Thank you @Rahul Jindal [MVP] . I will try and share the feedback here.
Could you please help me with links for custom SCCM client package for Task sequence, if you have?
I don’t have a link, but just take the source bits from the default package and create a standard legacy package with no program. Use the ccmsetup.exe OSD specific switches and you should be good. First try with adding the reboot after the installation of the agent. Using a custom client package is only good as long as you can keep it updated and normally it should not be required.
Update:
I added a reboot right after the default SCCM package step, the laptop still got stuck after the reboot.
I will try with custom SCCM client package with restart step after it.
Interestingly, this happens only on new dell models, however the old models are imaging just fine with default
sccm client package (without reboot step after setup config manager step).
Interesting. Which models are these? Stating the obvious but are you using OEM drivers?
These are Dell Latitude 5320, 5310, 5510, 5500, 5520. However the old models like 7380 and 5580 are imaging just fine without getting stuck.
Yes, using Dell SCCM driver packs.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 48%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Did you find a fix for this? Does upgrading SCCM from 2103 to 2107 fix this issue?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 57.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
@Rahul Jindal [MVP]
This is not a useful suggestion at all, because the Setup Windows and ConfigMgr task is not completing, therefore it will never move onto the next step. You can add what ever you like after it, it will never run if the previous task never completes.
It is very interesting that your machine hangs on that SetupComplete.cmd
But I'd agree with @Rahul Jindal [MVP] , start with adding a restart as your first change, hopefully that's enough.
Tried adding restart after sccm client install step, did not help. Also, added the latest WinPE drivers in our bootimage and tried a fresh image. After Configuration manager performs a reboot, laptop will be showing up nothing but a blank (black screen), when some key is pressed, it shows "configuring configuration manager". Without any key being pressed, laptop stays in that black screen for nearly a day and continues imaging on its own.
Also interesting that the AD LDAP query takes a while during the CM client installation. As a test, try to add a specific management point into the CM client command line arguments using parameter SMSMP.
Thanks for the suggestion @Colin Ford .
We already have that parameter added in our Setup config manager step.
Also, this issue happens only on certain new dell models not all the models.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 67%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Hi @SCCM SQL , Hope things are going well.
It seems that you have tried the methods that provided by Colin. Are there any results? Is the problem solved?
Your updates may help others who have the similar issue.
If you need any further assistance, feel free to let us know.
And as you mentioned that the issue happens only on some Dell models. There's another recommendation that we contact Dell support to see if they have some comments about this.
Thanks for your time!
If the response is helpful, please click "Accept Answer"and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Thanks for the advice @HanyunZhu-MSFT
Like I mentioned in my comments to Colin, we already have SMSMP parameter setup in our sccm client installation step. However, that does not help.
Also, I kinda feel, that the issue here does not have anything do with sccm, coz the every single time I image an old dell model, the image works just fine. However, it is getting stuck after sccm client reboot every time I image a new model (Dell Latitude 5320, 5310, 5510, 5500, 5520. However the old models like 7380 and 5580 are imaging just fine without getting stuck)
Note: Image stuck, meaning, the laptop will just show a blank screen (black) and if any key is pressed, the image will resume immediately, else it will resume on its own after 25hrs.
I tried importing newer WinPE drivers as well, does not help.
from the SMSTS.log of newer model (where the image is getting stuck), I see few entries which I dont see in working models.
After the sccm client installation exits with 0 ( on the laptops where the image is stuck), I see these time related entries.
Whereas on the older laptops, where the image is working fine, I dont see them
Are the models in question being imaged using an external ethernet adapter or are they docked?