Random Excel Crashes on RD Server

Question

Excel crashes randomly when a user is switching between open spreadsheets.  No events recorded in logs apart from in the Microsoft office sessions log.  Error and environment details below. I also noticed that similar errors are being recorded for Outlook and Excel as well in the Office sessions log. When these errors are received I have heard reports from the user that the spreadsheet was duplicated on the taskbar.

Event ID 7003 In the Microsoft Office Sessions Log.

ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6425.1000. This session was terminated unexpectedly.

• System 

  - Provider 

   [ Name]  Microsoft Office 12 Sessions 

  - EventID 7003 

   [ Qualifiers]  0 

   Level 3 

   Task 0 

   Keywords 0x80000000000000 

  - TimeCreated 

   [ SystemTime]  2013-05-10T09:38:28.000000000Z 

   EventRecordID 26951 

   Channel OSession 

   Security 

• EventData 

   1 

   Microsoft Office Excel 

   12.0.6665.5003 

   12.0.6425.1000 

Server 2008 R2 

Remote Desktop Service Installed.

As well as Desktop experience

Version of RDP is 7.1 (6.1.7601.)

Microsoft Office 2007 SP2

Client connecting is using a dell FX170 (thin client) with WES7

Answer 1

Hi,

Thank you for choosing Microsoft Community.  As per the issue description Excel crashes randomly while switching between the spreadsheets.

Since you are working on Windows Server 2008, your query would be better addressed in the forum link mentioned below:

http://social.technet.microsoft.com/Forums/en-US/excel/threads

Thank you.