Share via

MS Remote Desktop 10.6.7 (Mac) crashing when using camera

JC 1 Reputation point
2021-07-20T14:58:29.577+00:00

Having an issue with a new iMac with the Apple M1 Chip and Microsoft Remote Desktop 10.6.7, specs:
iMac 24-inch (2021)
Chip: Apple M1
Memory: 16GB
macOS: Big Sur 11.4

Issue is that MS RDP crashes randomly, but it can be reproduced when trying use the iMac's built-in camera in applications such as Camera, zoom, Cisco jabber and MS Teams during the remote session.

Updates have been ran on remote machine and confirmed that the Remote Desktop camera driver on the windows remote machine is up to date.

Updated Zoom and all other applications on both host and remote machine.
Microsoft Problem Report provided a log and the last crash (very long) here's the top of the log:

Process:               Microsoft Remote Desktop [23125]
Path:                  /Applications/Microsoft Remote Desktop.app/Contents/MacOS/Microsoft Remote Desktop
Identifier:            com.microsoft.rdc.macos
Version:               10.6.7 (1896)
Code Type:             ARM-64 (Native)
Parent Process:        ??? [1]
Responsible:           Microsoft Remote Desktop [23125]
User ID:               501

Date/Time:             2021-07-20 09:36:29.193 -0400
OS Version:            macOS 11.4 (20F71)
Report Version:        12
Anonymous UUID:        2075C88C-9072-A85D-0708-38C3D59477AA

Sleep/Wake UUID:       6F9CB3C3-185E-4D9A-8A69-6B000DF2F34E

Time Awake Since Boot: 30000 seconds
Time Since Wake:       630 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

any help is appreciated, please advise.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,293 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Andy YOU 3,071 Reputation points
    2021-07-21T02:20:28.667+00:00

    HI

    If we install Microsoft Remote Desktop Beta for mac OS Version 10.6.8 (1903) on your Mac computer, will the same issue happen?
    Microsoft Remote Desktop Beta for mac OS Version 10.6.8 (1903)
    https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

    ============================================
    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments