Faulty application name: Onenote.exe version Exception code: 0xc0000005 Event ID: 1000

Question

Onenote 2010 keeps crashing and restarting very often when using the pen input.

Onenote is Running on Windows 7  - all software updates in place

Samsung series 7 Slate Tablet PC

4GB ram

128 GB Hard Drive

Brand new install

It has not been a problem until the latest updates were applied.

The message in the event log is as below:

Log Name:      Application

Source:        Application Error

Date:          6/04/2012 1:33:30 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      clst1

Description:

Faulting application name: ONENOTE.EXE, version: 14.0.6112.5000, time

stamp: 0x4e9b31d1

Faulting module name: ONMain.DLL, version: 14.0.6112.5000, time stamp:

0x4e9b31eb

Exception code: 0xc0000005

Fault offset: 0x0068ebca

Faulting process id: 0x64c

Faulting application start time: 0x01cd13a58be83dc5

Faulting application path: C:\Program Files (x86)\Microsoft

Office\Office14\ONENOTE.EXE

Faulting module path: C:\Program Files (x86)\Microsoft

Office\Office14\ONMain.DLL

Report Id: 47209c59-7f99-11e1-953d-88532e94abd2

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

   <System>

     <Provider Name="Application Error" />

     <EventID Qualifiers="0">1000</EventID>

     <Level>2</Level>

     <Task>100</Task>

     <Keywords>0x80000000000000</Keywords>

     <TimeCreated SystemTime="2012-04-06T03:33:30.000000000Z" />

     <EventRecordID>5717</EventRecordID>

     <Channel>Application</Channel>

     <Computer>clst1</Computer>

     <Security />

   </System>

   <EventData>

     <Data>ONENOTE.EXE</Data>

     <Data>14.0.6112.5000</Data>

     <Data>4e9b31d1</Data>

     <Data>ONMain.DLL</Data>

     <Data>14.0.6112.5000</Data>

     <Data>4e9b31eb</Data>

     <Data>c0000005</Data>

     <Data>0068ebca</Data>

     <Data>64c</Data>

     <Data>01cd13a58be83dc5</Data>

     <Data>C:\Program Files (x86)\Microsoft

Office\Office14\ONENOTE.EXE</Data>

     <Data>C:\Program Files (x86)\Microsoft

Office\Office14\ONMain.DLL</Data>

     <Data>47209c59-7f99-11e1-953d-88532e94abd2</Data>

   </EventData>

</Event>

Answer 1

Refer the link given below and check if it helps:

http://answers.microsoft.com/en-us/office/forum/office_2010-onenote/onenote-error-2/5de61586-ccc6-463d-a49e-97eee5c43671

Answer 2

thanks!