Office XP cannot open docx

Question

I have Office XP running ok in Win7. I have downloaded fileformatmatsconverterse.exe but I still cannot open a docx document. It asks me to save the report and then open it. Nothing happens. The document just shows the first page.

Error report shows "The format of this report is too complex. Please full save the document now."

I do save but it makes no difference.

I notice when I download and install fileformatconverters it says applicable to Office 2007.

Help!!

John

Answer 1

The download for the compatibility pack is at http://www.microsoft.com/en-us/download/details.aspx?id=3 which I assume is what you are referring to? It requires that Office 2002 is updated to SP3.

How are you opening the document in question. It will be necessary to open it from within Word and not by double clicking the file from Windows Explorer. You may see an error message - http://www.gmayor.com/Problems_opening_2007_docs.htm

Answer 2

I already have sp2 installed.

 

I do open the docx in Word and it only opens the first page of the document.

 

I used to be able to open ALL docx documents until about a month ago.

Sorry I meant SP3

It's looks like a Win7 issue as I can open the same document in XP on my other PC no problem!

Answer 3

SP2 is not SP3

Answer 4

I already have sp2 installed.

I do open the docx in Word and it only opens the first page of the document.

I used to be able to open ALL docx documents until about a month ago.