A family of Microsoft word processing software products for creating web, email, and print documents.
Hm. Well, thanks for these resources... and the nostalgic interlude. :) But neither link appears to address my situation. I'm certain the pictures aren't being entered with the drawing canvas. Some might indeed be rotated -- and the possibility of rotation causing the issue seemed promising -- but all my users have Word 2010, and several varied attempts just now at rotating pictures in that version fail to produce the SHAPE field.
Any other ideas? There has to be an explanation.