Background installation ran into a problem

Question

Hi. I have just purchased Office 365 Personal two days ago. On my first install, I went through the usual setup process then I get an error "Something went wrong." Today I get this:

How do I fix this? I am running into problems nonstop for 3 days.

Answer 1

Hi Aaron,

To resolve the issue, let us run the Fix it to remove Office 2013 from the computer using the following article.

http://support.microsoft.com/kb/2739501

Note: Ensure to save the Fix it tool on the desktop and then run the file.

Once the Fix it completes then you may install Office 2013 and verify the results.

To download and install Office 2013, you may login to the My Account page on Office.com with the Microsoft account you used to register or purchase.

http://office.microsoft.com/myaccount

I hope the above information helps. Let us know if you need further assistance.

Thank you.