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Dear Microsoft Experts,
it seems that the MS word templates are missing (drop down choices to insert page numbers, etc.) and maybe other apps - didn't check those ones yet.... The only visible choice is to go Office.com but that is also greyed out. The folder in Apps/localdata ...I think it is supposed to be called "Building blocks" directory is missing completely (even tried un-hiding folders from Control Panel).
I also tried reparing Office 2013 from Control Panel/Programs/Repair and also reinstalling Office 2013 from Microsoft install link provided when I purchased - all of these options have failed to restore the defaults page numbers and other default features.
My last resort is to completely un-install Office 2013 and re-install it, but I'm hoping there is an easier way as this seems pretty extreme to simply restore some templates?!
any help would be appreciated.
Thanks,
Chris.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
What you describe are not templates, but Building Blocks.
Try the following: Set Windows Explorer to show hidden files and folders, and then search for the Built-In Building Blocks.dotx file in your user profile. Rename the folder, with Word closed, and then restart Word.
Answer accepted by question author
Hi Stefan,
i took one extra step I seen in another blog - that is to do a quick repair from control panel/programs and fetaures/ms office/ change... and choose quick repair.
When this action completed. Word again had the basic templates.
Thanks Stefan - you got me half way there!
Take care,
Chris.
I'm glad you got it sorted!
Hello Stefan,
I tried renaming the "15" folder which had this file in it after unhiding all files and also simply renaming the file - shown below. This was done with MS word closed.
I relaunched MS word and tried to add a page number and it still showed only the office.com which still did not allow me to even launch the office.com - shown below
This was done under my user login. Please let me know if you have any other suggestions.
Regards,
Chris.