Something went wrong. Sorry, we ran into a problem. Error code : 12002-4

Question

Hi

A fault occurs when I am installing Office 365. Please help. I need it soon. Thank you

Answer 1

Hi

A fault occurs when I am installing Office 365. Please help. I need it soon. Thank you

It still doesn't work. It has took 2 days to try installation. It is installed to 90% and notifies something went wrong. I turned off Firewall, Antivirus, tried Wifi, wired connection. I buy but I can't use. Please help

Answer 2

I tried to do instructions, but it doesn't work. I can't connect  to Microsoft Product Expert. Please help. Thank you

Answer 3

Try this:

Stop and start or restart Microsoft Office Service

following the instructions below:

(If you are unable to click Start

or Apply option, you may choose manual

option from the drop down instead of Automatic, click apply and then switch

back to Automatic and then try to start it).

1. Hold Windows key +R.

Copy and paste, or type the following command in the Open box, and

then press Enter:

services.msc

If you are prompted for an administrator password or for

confirmation, type the password, or click Continue.

2. In the Services list,

double-click Microsoft Office Service.

3. In the Windows Installer

Properties dialog box, click Automatic in

the Startup type list.

4. Click Start, click Apply, and then click OK.
5. Start the software installation.

If that does not help, then the only option now is to completely

remove all traces of Office 365/ Office 2013 from the computer and then

re-install it. You may remove all traces of Office 2013 installation by running

the fixit from the following article:

http://support.microsoft.com/kb/2739501

Now download and install Office 365 by logging into www.office.com/myaccount with the registered email address and click Install

Office.

From <http://answers.microsoft.com/en-us/office/forum/office_365hp-office_install/unable-to-install-ms-office-on-windows-8-laptop/d47f1dcf-552f-4477-a0ed-98dc69b36313>

More help

here:

Something

went wrong" error when you install Office 2013 or Office 365

http://support.microsoft.com/kb/2827031/en-gb

General

Troubleshooting for installing

http://support.microsoft.com/kb/2822317/en-gb

Answer 4

That is one of the "new" Office 2013 error codes. MS has not bothered to publish documentation for it, still.

Others have reported that it appears to be a network connection type error. 

“Network Connection” fixes collected all in one place

There are several new error codes that mention “Network Connection” as being part of the problem.  The problem is NOT that you have NO connection, just that there is something about the connection that the installer can’t work with.

Below, I have collected all of the reported “fixes” for the various problems.  It is a “voodoo” approach to trouble shooting, but maybe one of these fixes will work for you, or suggest something else that works.

***********

In the few “official” repair articles, the “Official” fixes mentioined are:

• Temporarily turn off the antivirus
• Temporarily turn off the firewall
• Temporarily turn off proxy settings

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<snip> I had this same issue.  I just rebooted my computer and it was fixed .  Give that a go first. </snip>

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If you are using a wireless / wifi connection, switch to a wired/ethernet connection.

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A couple people have reported problems specifically with Verizon "Jetpack", switching internet connections worked.

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<snip>

Try right click and "Run as Administrator". This resolve this matter on our machine that had this issue.

</snip>

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(For those not familiar with how 365 installs: you download a 1 MB installation client which then pulls the actual Office 365 files down - a few GBs worth, I believe.) I was able to do the first part but not the second. Unfortunately MSFT's installation client doesn't offer something as simple as a test of whether the installation server is accessible.

Once I hit on this possibility, I:

1. turned off my firewall
2. hopped off my corporate network onto our company's guest Wi-Fi network
3. configured Symantec Endpoint Protection as follows: double-click the client in the System Tray, click on "Change Settings", click "Configure Settings" in the Client Management section, and then (if applicable) change the Location setting to "Out of <company name> Premises"
4. typed "proxy" in the Start Menu search box, and clicked on "configure proxy server" to bring up the Internet Properties utility. Then click the "LAN Settings" button to make sure "use automatic configuration script" is unchecked.

I don't know how much of this I would have needed had I simply left my office, and tried the installation at home. I don't know what kind of automation is in play when I log on at home.

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<snip>

Apparently it is due to a DNS resolution problem.

I changed my local DSN to another one and the installation is going on.

</snip>

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It was an internet connection problem. As you rightly suggested, it was a WiFi connection that I was using. I switched to a SIM card based connection, and the upload successfully downloaded and installed. Thank you so much for your help.

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http://blogs.msdn.com/b/modonovan/archive/2014/04/09/office-365-pro-plus-fails-to-update-or-fails-with-error-code-30088-27.aspx

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<snip>

It could be your antivirus, malware software, or firewall interfering. You will need to temporarily disable them, and then try installing again. Follow these steps:

For Windows 8 or 8.1

1. Right-click on the Windows      icon.
2. Click on Control Panel.
3. Click System and Security.
4. Under Action Center, click Review your computer’s status and resolve issues.
5. Click the arrow button next to Security.
6. If windows can detect your antivirus software, it’s listed under Virus protection. Check the Help information that came with your antivirus software for instructions on disabling it.

For Windows 7

1. Open Action Center by clicking the Start button.
2. Click Control Panel.
3. Under System and Security, click Review your computer’s status.
4. Click the arrow button next to Security.
5. If windows can detect your antivirus software, it’s listed under Virus protection. Check the Help information that came with your antivirus software for instructions on disabling it.

For business versions of Office 2013:

Please check your proxy and firewall settings.

</snip>

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<snip>

I think my problem may have been similar to yours, Chris... I was installing Office at work, which I'm on a domain for... Its quite possible that the ip was being rerouted via several external ports from the network, or something like that, because as soon as I got home, re-ran the fixit, and tried reinstalling (Access, at least), it appears to be working. Fingers crossed that this will work on Office 2013 as well, or else I'm still in trouble...

</snip>

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<snip>

Upon further investigation, I found that I had two simultaneous network connections that routed to the internet. One was a WiFi connection linked to a particular subnet, and the other was a wired ethernet connection linked to a different subnet. Both connections were capable of reaching the internet, although both would have had different public facing IP addresses.

My best guess is that the streaming requires a consistent connection to one IP address, but the client is load balancing or shifting the connection between the two routes.

When I disconnected the wired connection, and kept only the WiFi connection - the problem was resolved.

For those people experiencing the same issue - check to see if you have a wireless and wired connection, or an active VPN or similar.

</snip>

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<snip>

I finally got mine to work by switching to WiFi instead of the LAN.  Something about the way the proxy is set up.

</snip>

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