windows security block changes in powerpoint

Question

I have experienced this issue mainly with  Powerpoint 2013, where there is constant pop-up box asking for login credentials as it tries to connect to office.microsoft.com. I m using windows 8

it is  frustrating -please help

Answer 1

Hi Alex,

Thank you for the reply.

Do you have any external device (USB) connected to the computer? If so, disconnect the device and then try again.

Is your computer connected to a Domain/Network?

Let us know the results and required information to help you better.

Thank you.

Answer 2

Hi Aravinda,

Thanks for your suggestion.

I tried your steps. Still same thing happen. Problem is that no matter what I type into the credentials, it is still the same pop up. I can't use Powerpoint normally and it is affecting my work productivity. I can't even sign out as the file freezes. only have this problem later automatic updates on 24 or 25 July. 

I notice that this pop up only occurs when I am in PowerPoint file when I am online

What else can I do? 

Help.

Thanks

Alex

Answer 3

Hi Alex,

I understand how it feels when you are unable to work with the application as the popup keeps appearing on the screen. Let me assist you with the issue.

What happens when you put in the credentials and click OK, are you able to use PowerPoint normally?

You may sign Out of Office and check if the issue occurs.

If the issue persists, you may remove the stored credentials following these steps and then re-login and check if the issue occurs:

1. Open User Accounts by clicking the Start button , go to Control Panel, click User Accounts and Family Safety (or click User Accounts, if you are connected to a network domain), and then clicking User Accounts.
2. In the left pane, click Manage your credentials.
3. Click the vault that contains the Live account credential.
4. Click the credential, and then click Remove from vault.

Now sign-in to Office again and check if the issue occurs.

Let us know if you need further assistance.

Thank you.