Teams Screen share lagging when use from remote desktop services

Question

Teams Screen share lagging when use from remote desktop services

prakash patel 1

I am using teams from remote desktop services. everything working fine like audio, video, etc. but when I share the screen and move any window or document it's lagging for other side participants. sometimes it takes time to close windows or minimize them. in short, it's not work in real-time.

I am using an 8 GB Ram 4 core server and have lease line bandwidth so there is no issue of resources.

Thanks
Prakash

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Answer 1

Andy YOU 3,076

HI

1"I am using an 8 GB Ram 4 core server"
How many domain users will remote access this issue RD session host server concurrently?
When the issue happen, could you please check the usage about CPU and memory in task manager on VMware session host server？

2.Is it possible to increase memory for this issue VM?

3.If we logon VMWare session host console by using the issue user account, will the same issue happen?

4.Are there 2 display cards list in display adapters ?
Can we check if display card running fine in display adapters in device manager on issue session host server？

THE HYPERCONVERGED HOMELAB—WINDOWS VM GAMING
http://codefromabove.com/2019/02/the-hyperconverged-homelab-windows-vm-gaming/

5.We can try to enter gpedit.msc to set below policy then reboot the issue server then check if the same issue happen?

Computer Config > Windows Settings > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections > Select RDP transport protocol
Use only TCP

Computer Config > Windows Settings > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host >remote session environment
use hardware graphics adapters for all remote desktop services sessions
enable

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prakash patel 1 Reputation point

2021-07-24T07:30:21.457+00:00
Thanks for your help. please find the below-mentioned comments.

When the issue happen, could you please check the usage about CPU and memory in task manager on VMware session host server？

]2

it possible to increase memory for this issue VM?

Currently, I am using it in a testing environment so just one domain user is there.

If we logon VMWare session host console by using the issue user account, will the same issue happen? it possible to increase memory for this issue VM?

when I take remote of server and do teams call it's working perfect. an issue occurred only when I use teams from RDS.

.4. Are there 2 display cards list in display adapters ?
Can we check if display card running fine in display adapters in device manager on issue session host server？

there is only a display card in the list and it's working fine.
]3

done the changes and restarted the server.

still having the same issue.
Andy YOU 3,076 Reputation points

2021-07-25T15:19:37.457+00:00

HI

1.Did you try to do clean boot (only leave teams running), then check if the same issue happen?
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

2.What's version of your teams on both rds server and shared screen remote server? Did you try to reinstall teams with the latest version on both local server and remote PC(or server)?

3.When issue happen, are there any related logs in "system" and "application" in below location or event viewer?
C:\Windows\System32\winevt\Logs

4.Did you install latest update patches on both servers with Teams software ?

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Answer 2

Manu Philip 20,651 MVP Volunteer Moderator

It looks like a display adapter issue. Try checking it with different resolution Also, see if the correct display adapter is configured for the remote session.

prakash patel 1 Reputation point

2021-07-21T06:49:00.367+00:00

I am using windows server 2019 as a virtual machine (VMware), I am not sure display drive is available for it or not.

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Teams Screen share lagging when use from remote desktop services

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