Missing symbols

Question

I am using Microsoft Word 2010 in my work. I work in editing so I work on the same document several times. I also add all equations and symbols in math equation environment using the normal way or the shortcut equal plus space. The problem is that some symbols from the text disappear on saving the files and the change does not appear in the track changes. There is no pattern for the symbols that disappear. For example, the same symbol may disappear in one place in a file but does not disappear in another place in the same file. I also have copies from the files before working on them, that is, before the symbols disappear, so i tested if i made changes in the file would the symbol disappear or not. The weird thing is that the symbols disappear in most cases and not all cases; sometimes the symbol is not lost when i add a correction in its line. This is causing a lot of problems. I edit those paper through track changes and the clients will just find their documents missing symbols without even noticing! Please help.

Answer 1

Marwa,

Thank you for posting your query in Microsoft Office Community.

Since the issue occurs sporadically, it would be difficult to determine the cause of the problem.

Please provide more information before we proceed.

1. Is your computer connected to a domain/network?
2. Where is the document saved? Is it on local computer or on a shared folder?
3. If the file is saved on a shared folder, verify whether similar issue occurs on a locally saved Word document.

I look forward to your reply to assist you further.

Thank you.

Answer 2

Daneil, 

Thanks for your reply.

The answers for your questions are as follows.

1. Yes my computer is connected to a domain.

2 & 3) The document is not saved on shared folder.  Though, some colleagues,  who work on the same domain, share the same problem with me.

Please let me know if you need further information. 

Regards,

Marwa