Microsoft Excel Help - Error message "Converter Failed to open the file"

Question

Hello- Running currently on Windows 7 platform and recently after using Microsoft 365, my newer excel files (.xlsx) will not open.  Old Excel files have no problem opening but newer files create the message "Converter Failed to Open the File".  Can't open my Macros-Enabled files also.  Any help??

Answer 1

Hi, download the compatibility pack from this microsoft site

http://www.microsoft.com/en-us/download/details.aspx?id=3

Answer 2

Hello Jennifer,

You may refer to the thread link mentioned below which discusses the similar issue and check if that works:

http://answers.microsoft.com/en-us/office/forum/office_365hp-excel/excel-failure-error-the-converter-failed-to-open/b416d4fc-d515-48ec-b092-66d2777fe3b3

For further queries, reply and we would be happy to assist.

Thank you.

Answer 3

Thank you.  Tried to download the compatability pack but unfortunately I'm still getting the error message "converter failed to open the file".  Can open old excel files but not the newer .xlsx files.  I had 2003 version of Excel and purchase Office 365 monthly so I can access these newer files but no luck. Suggestions?  Thank you.