Delay saving documents

Question

Using my Surface for business I have project files and sub folders.

When I try to save a document or Email there is a long delay before it asks me where I want to save it to.

Whatever application I am using (Excel, Word etc) goes into non responsive mode for about 30secs to a minute before asking where I want to save it to.

Any help would be appreciated.

Answer 1

Hi Daniel,

Point 1.

If I want to save an Email, word document, pdf or in fact any other document into a folder on my pc, I open it up and click on FILE then select Save As and then the delay starts (not responding). Eventually it offers me the choice as to where to save it to.

Once it has saved to a folder on my pc, on subsequent attempts to save document etc from the same application to folders on the pc it does so as normal.

Point 2.

Yes initially

Safe mode has no effect.

Regards,

Chris.

Answer 2

Hello Chris,

Thank you for posting your query in Microsoft Community.

Before we proceed, I need more information to help you better.

1. What do you mean by When I try to save a document or Email? Which email are you referring to?
2. Do you experience similar performance issue with other applications as well?

Let's start the Office applications in safe mode as mentioned in the following article and verify whether issue re-occurs.

https://support.office.com/en-US/Article/Why-can-t-I-start-my-Office-2013-application--52bd7985-4e99-4a35-84c8-2d9b8301a2fa?ui=en-US&rs=en-US&ad=US

Reply with necessary information and the result to assist you further.

Thank you.