Error codes and problems with Microsoft Office 2013

Question

Using Microsoft office 2013 on an x86 windows 8 machine, I've recently started getting some errors and having problems.

Microsoft Word 2013 fails to open. When I try to open it via the .exe I was previously presented with the error message; "Sorry, something went wrong and Word was unable to start. (40)" and trying to open a word file using Word 2013 returns the error message; "Sorry, something went wrong and Word was unable to start. (2)".

After uninstalling Microsoft Office 2010(which was not being used) I now receive the same error message when trying to open a file, but trying to open Word 2013 via its executable returns the message: "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like to repair now?".

Choosing to repair does nothing.

The quick repair option in Control Panel also does nothing and the online repair returns the error code: 30029-4

Other than that, Excel will run in neither normal nor safe mode, with or without admin privileges, the quick note function of OneNote doesn't run and Powerpoint simply fails to start when run.

Has anyone had this problem before or does anyone know what could be causing this?

I've looked around and seen that there are a few people with the same problem but nobody seems to be able to offer a definitive answer.

As far as I'm aware, none of the programs with a tendency to interfere with Microsoft Office are installed on the machine.

Thanks in advance for any help.

Answer 1

Hello,

In addition to ‘John Ragadi’ suggestion, as you’re unable to do ‘Online Repair’ the Office installation might be corrupt.

So in order to uninstall Office 2013, you may run the fixit available in the link below which removes Office traces completely.

Once done, you may re-install Office 2013 and verify the status.

http://support.microsoft.com/kb/2739501

For further queries, reply and we would be happy to assist.

Thank you.

Answer 2

The fixit would not download for me.  So I have a non-functioning office product.  Too bad MS collects my subscription payment up front before the product is successfully installed.

Answer 3

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

Answer 4

Hi, i have similar issues with the word. It was working perfectly fine for the past few months i have used it.. I have tried to repair but it will say word stopped working find a solution online. I tried uninstalling and reinstalling but opening word after restarting got me the same problem again. Please advise! Thanks.

Answer 5

Hello Rynox45,

Try uninstalling and reinstalling your Office program.