Printer tray selection in Page Setup doesn't work

Question

If I set my printer properties in the print driver settings, I can't change them using Page Setup in Word 2013.  I want to be able to set the media type in the printer driver, because according to the printer company that's the only way to prevent documents from printing on my letterhead when the plain paper runs out.  However, if I use the printer driver to set the media type to "plain", when I'm in a Word document and want to print it on letterhead, I cannot use Page Setup to force it to print from my letterhead tray.  I can select the letterhead tray in Page Setup, but the printer just ignores it and prints from the plain tray.  Supposedly the Page Setup in Word 2013 is supposed to override the printer settings, but I am experiencing the opposite.

Answer 1

See “How to troubleshoot print failures in Word” at:

http://support.microsoft.com/kb/826845

and

http://support.microsoft.com/kb/826862

Answer 2

Hi Yens,

Let me help you with the issue.

If the settings are different in Word and in Printer properties, then the settings from the Printer properties will be considered during printing.

Hope the information provided is helpful.

Thank you.