An error has occurred ... while installing Microsoft Office Professional Plus 2013 from Home Use Program

Question

Dear Support Community,

And now ? Any Ideas?

The error I get when starting the setup from the download folder is better (contains lightly a better hint), but is displayed in dutch.

In dutch : Dit is nu niet mogelijk in Office omdat er een andere taak wordt uitgevoerd in uw product.

Wacht totdat deze taak is voltooid en probeer opnieuw.

= How can I find ou which other task is being executed ?

I don't seem to see anything in the Task Manager.

Tried for two days now to restart the setup file,  'Setup.x86.nl-NL_ProPlusRetail-YAYAYAAYAYAYYAYAAYAYAY_act_1_.exe'

YAYAYAAYAYAYA is a replacement - it seems like a genuine product key, thats why I don't show the actual value.

Answer 1

I think that is the equivalent to one of the "... busy ..." error messages. Here are some more possible fixes for you to try:

“…Office is Busy…”  The Office cannot carry out this operation, because the product is carrying out another task. Please wait until it finishes and try once again.” /

Every Time I open an Office 365 program it tells me I cannot proceed without repairing the program.

<snip> Apparently, there is no fix at this time.  I spent 4 days with technical support (L1, L2 and L3).  They claim that it is not a Microsoft issue.  It is an issue with Windows 7.  Funny, it is a relatively new laptop, with no other issues with any other application. </snip>

Looking at the replies reporting “fixes”, it appears that this message may be a symptom of more than one issue, making suggesting a specific fix impossible.  Here is a collection of fixes that have been reported in the forum:

Fix for “Office is Busy” and Office repair doesn’t work.

I had this issue on several computers and then found this fix.  It made Office run quicker and the annoying “Office is Busy” messages stopped.

Open any of the Office programs (Word, Excel, etc.).  Go to the File Tab, then find “Account” and click on this.  On the right side of the screen, your should see “Office Updates” shown with a box to the left of the title.  If you click on “Update Options” select “Turn off Updates”.

No more “Office is Busy” messages and no more slow responding Office windows.

<snip> I have been having this problem, as well.  While performing an installation repair operation has worked for me, it has taken a lot of time, and requires closing and re-opening all of my Office applications.  A post on another thread mentioned a better solution that has worked for me: Simply stop or restart the “Microsoft Office Service”. 

1.   You can do this by using the Control Panel >  Services applet.  Find the service name in the list

2.   Right click on the service name

3.   Select Properties

4.   Click on the stop button, wait to see a message that the service has been stopped

5.   Click on the start button

 It seems to have resolved the problem within seconds, and it is much less disruptive (though not nearly as nice as a real fix for the problem).  I hope this helps. </snip>

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Note: another person reported they had to turn the service on and off a few times before it worked.

 *****

Another way to get to the Service dialog,

1.   open “File Explorer”,

2.   Right Click on “Computer”,

3.   Click on “Manage”.

4.   When Computer Management panel opens double click on “Services and Applications”

5.   then click “Services”.

6.   scroll down until you find “Microsoft Office Service”.

7.   Right click on it then click “Restart”.

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One person reported that they have to restart the service every time after booting the computer.

In that situation, it may be easiest to create a batch file to issue the commands.  Then you can put it on your desktop or task bar to have quick access to run it as required.  The brain dead simplest form of this .BAT file would be:

net stop “Microsoft Office Service”

net start “Microsoft Office Service”

but it is better if you do some error checking to make sure you know what is going on if there are any problems. This page has a detailed batch file you can use as a template:

http://forums.techguy.org/windows-xp/831463-batch-script-restart-service.html

net stop

if %errorlevel% == 2 echo Could not start service.

if %errorlevel% == 0 echo Service started successfully.

net start “Microsoft Office Service”

if %errorlevel% == 2 echo Could not start service.

if %errorlevel% == 0 echo Service started successfully.

This page describes the whole process of creating a simple batch file: http://lifehacker.com/5645770/create-service+stopping-batch-files-to-optimize-your-pc-for-specific-tasks

This link goes into more detail: http://stackoverflow.com/questions/133883/stop-and-start-a-service-via-batch-or-cmd-file

http://www.aspnet-answers.com/microsoft/WSH/31708197/net-start-return-codes.aspx

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Some people reported that doing an Office Repair helps: Http://support.microsoft.com/kb/2827031

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Some people report that doing an uninstall to clean out any “bits and Pieces” that may exist in the system using the Fix It in Method 1 and a re-install helps: http://support.microsoft.com/kb/2739501

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******

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Another reported fix:

<snip> As it turned out, I used system restore to an earlier time (two days before the “we’re sorry” message) and MS. Word came back just fine. Soon after, I was advised an update was available, so I clicked to allow. MS Word has been working perfectly ever since. 

</snip>

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Answer 2

Note: Post by A. User was SPAM, do NOT use link!

See if anything here helps...

Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013...

http://support.microsoft.com/kb/2811180

OR

General troubleshooting for installing Office 2013 and Office 365...

http://support.microsoft.com/kb/2822317

OR

http://techhstuff.blogspot.in/2013/09/office-2013-installation-error.html

See this thread...

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/problems-installing-office-2013-and-office-365/42d81528-c7a9-4604-8687-f85f4df9770e