I am trying to export address information from our Accounting Software so that I can import it into our Shipping Software.
In our Accounting Software, the address information is contained in one box (no line 1, line 2, etc...) and you hit control-return to add a new line. When I export an address is more than one line into Excel, it looks like this:

I have tried doing a find and replace function with both Control-010 and Alt-010, but this is what I get:

Any ideas on why it replaces one of the characters (box with ? in it), but not the other one?