Windows 7 the exception unknown software exception (0xe0000002) occured in the application at location 0x75aec41f for Word?

Question

I just helped a student download microsoft office 2010 to their Acer laptop. Before the installation we uninstalled the trial version of windows on his computer.

After we downloaded office he then tried to open word2010 and got the error message in the subject line:

the exception unknown software exception (0xe0000002) occured in the application at locatino 0x75aec41f.

What steps can be taken so that he can use Word 2010? Everything else works fine including: Access, powerpoint etc.

When I click on Word what happens is I get a "User Account Control" message asking "Do you want to allow the following program to make changes on this computer? Program name : Microsoft Word/Verified Publisher: Microsoft Corp/File Origin:Hard drive on this computer

I then try to open a file that was started in word and this message occurs: Microsoft word is trying to recover your information.  This might take several minutes.

Then I get Microsoft word has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Any help would be greatly appreciated.

Answer 1

Hi Ted,

Let me assist you with the issue related to Word.

Try the steps below and check the result:

Open Word in safe mode and check if the issue persists:

• Hold Windows key + R.
• Copy and paste, or type the following command in the Open box, and then press Enter:

WinWord /safe

Note: There is space between WinWord and /

If it you are able to save without getting save as window fine in safe, check if there is any add-in that is causing issue in Word:

· Click on File menu, Options and then Add-ins.

· Click on Go button besides Manage: Com-in Add.

· Check if there are add-ins listed, clear the checkbox to disable them.

If Word works fine in safe mode, then you may try the steps given in the link below and check if it helps:

http://support.microsoft.com/kb/921541

I hope the above step helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

Answer 2

Hello Deepa,

Thank you for the reply as I'll try this method and follow up with the results.