microsoft office 2013 activation problem

Question

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Installed product key detected - attempting to activate the following product:

Name: Office 15, OfficeProPlusR_Grace edition

Description: Office 15, RETAIL(Grace) channel

Family: OfficeProPlusR_Grace

SKU ID: 1b686580-9fb1-4b88-bfba-eae7c0da31ad

Last 5 characters of installed product key: 27GXM

ERROR CODE: 0xC004F017

ERROR TEXT: The Software Licensing Service reported that the license is not installed.

<Product activation failed>

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Installed product key detected - attempting to activate the following product:

Name: Office 15, OfficeProPlusMSDNR_Retail edition

Description: Office 15, RETAIL channel

Family: OfficeProPlusMSDNR_Retail

SKU ID: 41499869-4103-4d3b-9da6-d07df41b6e39

Last 5 characters of installed product key: 4X6XK

ERROR CODE: 0x80072EE7

ERROR TEXT: The server name or address could not be resolved.

<Product activation failed>

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what is the problem, what is the solution please give me step by step. i will gratefull to you forever.

Answer 1

Hello Titumir,

You may try the steps mentioned in the following article and check if it helps:

http://support.microsoft.com/kb/982750/en-us

I hope the above information helps. Let us know if you need further assistance.

Thank you.

Answer 2

I still have the issue after repairing Office.

I'm using KMZ from my school.

Please let me know how to solve it, thank you.

Hello Howard,

Welcome to Microsoft Community and thank you for posting your query.

Let me assist you with Office activation.

What happens when you try to activate Office 2013?

Do you receive any error message when you try to activate it?

Provide us more information to check and help you better.

Thank you.

Answer 3

I still have the issue after repairing Office.

I'm using KMZ from my school.

Please let me know how to solve it, thank you.