Excel 2013 Crash when using SHIFT + Arrow key

Question

Hi,

When using Excel 2013, I experience this all the time (wasn't an issue in previous versions as that's where I developed the habit)

1. Click on any cell
2. Enter any value (don't hit enter)
3. Use SHIFT and arrow key down (I do this to the use CTRL+D to fill down)
4. Crash, wait for Excel to recover

This is very repeatable, but intermittent as it happens when you don't expect it (won't do it while trying to reproduce the error it seems).  Happens on new book (unsaved) or when opening any Excel file.  Very frustrating!

Answer 1

Hi Trevor,

Thank you for the reply.

Please follow the steps from the link below to pull out the logs related to Excel.

http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7

If there are no logs for Excel application crash, then run the Office Configuration Analyzer Tool following the steps from the link below and provide us the scan report.

http://support.microsoft.com/kb/2812744

Let us know the required information for further assistance.

Thank you.

Answer 2

I went into options and disabled Hardware acceleration

Set my default printer to One Note

Made sure all Add-Ins were disabled (All were, but I thought I'd check regardless)

Issue still remains.  

How do I provide the log viewer?

Answer 3

Hi Trevor,

Let me help you with the issue.

You may disable the Hardware Graphic Acceleration setting in Word following the steps and check for the behavior.

Click File, go to Options, click Advanced, in the Display section check the option Hardware Graphics Acceleration.

If the issue persists, then change the default printer to OneNote or Microsoft XPS writer following the steps from the link below and check if the issue occurs.

http://windows.microsoft.com/en-US/windows-8/set-change-your-default-printer

If that does not help, provide us the event viewer logs to help you better.

Hope the suggestions provided are helpful.

Thank you.