error code 0-1? something went wrong

Question

trying to download student office but "something went wrong" and error code 0-1.  any suggestions?

Answer 1

I had this error too and after spending over two hours with 2 different techs they tried to fleece me for a hundred bucks for 1 month of help or 400 dollars for 1 year of help.  Can you believe this? I am hoping these instructions help....

Answer 2

Hi Linda,

Let me assist you with the installation of the Office 2013 suite.

Try the steps mentioned in the link below and check the result:

**http://support.microsoft.com/kb/2809219/en-us**

You may also refer to the following article on general troubleshooting for installation of Office 2013 suite:http://support.microsoft.com/kb/2822317

I hope the above steps help. If the issue still persists, reply and I will be happy to help you.

Thank You.

Answer 3

I am trying to install Office 365 but keep getting the 0-1 error message. It says there is still a programme installation taking place. Have tried to change/repair the programme but the only Office programme showing is a free trail version that was deactivated at the end of February and has no files associated with it anyway....

Answer 4

Hi Melinda,

Thank you for choosing Microsoft Community.

I would suggest you to run an ‘Online Repair’ of Office as mentioned in the link below:

http://support.microsoft.com/kb/2827031/en-us

If repair does not help then follow the steps provided under the section ‘Is your problem solved?’ in the above link.

If the above steps fail, follow the general troubleshooting steps from the link below:

http://support.microsoft.com/kb/2822317

I hope the above steps help. Let us know if you need further assistance.

Thank you.