APPCRASH

Question

I have recently reinstalled Office 2010 after having a new hard drive and motherboard installed. However, whenever I try to start Word I get a message saying that Microsoft Word has stopped working, and the equivalent with Powerpoint, with the following problem signatures

Word:
Problem signature:
Problem Event Name:	APPCRASH
Application Name:	WINWORD.EXE
Application Version:	14.0.6024.1000
Application Timestamp:	4d83e310
Fault Module Name:	KERNELBASE.dll
Fault Module Version:	6.1.7601.18229
Fault Module Timestamp:	51fb1116
Exception Code:	c06d007f
Exception Offset:	0000c41f
OS Version:	6.1.7601.2.1.0.256.48
Locale ID:	2057
Additional information about the problem:
LCID:	1033
skulcid:	1033<br><br><br><br>	Powerpoint:		<br>	---	---	<br>		<br>	Problem Event Name:	APPCRASH	<br>	Application Name:	POWERPNT.EXE	<br>	Application Version:	14.0.6009.1000	<br>	Application Timestamp:	4cc1a4ed	<br>	Fault Module Name:	ppcore.dll	<br>	Fault Module Version:	14.0.6026.1000	<br>	Fault Module Timestamp:	4d9cd67b	<br>	Exception Code:	c0000005	<br>	Exception Offset:	0003b782	<br>	OS Version:	6.1.7601.2.1.0.256.48	<br>	Locale ID:	2057	<br>		<br>	Additional information about the problem:	<br>	LCID:	1033	<br>	skulcid:	1033<br><br><br>What can I do? I have tried to run Office Diagnostics but can't seem to find it.

Answer 1

Hello John,

You may follow the steps provided below and check if that helps to resolve the issue:

Step 1:

Ensure Word and PowerPoint 2010 applications are not running in Compatibility mode using the following steps:

1.       Click on Start > Computer > C-Drive (C :) > Program Files or Program Files (X86) > Microsoft Office > Office14

2.       Locate the Word and PowerPoint files then do a right-click on it and select ‘Properties’

3.       Select the ‘Compatibility’ tab then uncheck the ‘Run this program in Compatible mode for’ option

4.       Click on Apply and then select OK.  Then trying opening Outlook and verify the status.

Step 2:

If the issue still persists, you may follow the suggestions provided in the thread links below and check if that helps:

http://answers.microsoft.com/en-us/office/forum/office\_2007-powerpoint/powerpoint-2007-appcrash-kernelbasedll-especially/33ff5da9-4fb2-44d0-a5a9-29f039566893

http://social.technet.microsoft.com/Forums/en-US/5b3a9fdb-b519-41d0-9968-a8362255954a/faulting-module-kernelbasedll

For further queries, reply and we would be happy to assist.

Thank you.

Answer 2

Alas none of those solutions worked with Word, but the problem does seem to have been overcome on Powerpoint.

Any more ideas on dealing with the Kernelbase .dll fault on Word?