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Error Code:3-1

Anonymous
2014-03-04T20:38:48+00:00

My sister shared her Office 365 Home Premium with me and when it starts to download,  it says something went wrong.... Sorry, we ran into a problem. What do I need to do so I will be able to finish my school work.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2014-03-05T17:50:04+00:00

Hi DNita,

Let us refer to the steps mentioned in the following article and check if it helps:

http://support.microsoft.com/kb/2827031/en-us

You may also refer to the following article General troubleshooting for installing Office 2013 and Office 365 and check if it helps:

http://support.microsoft.com/kb/2822317

Follow the steps and let us know if that helps. If the issue persists, reply and we will be happy to help you.

Thank you

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