Word Exception Code 0xc0000005

Question

Hi

Can anyone help me with the above error? I have one specific document that causes Word to crash. No other documents or templates cause this issue, and other people are able to open the document without any issues (and I can open it on other computers)

Event info is below. I tried to log a support request, but I was only presented with Billing, Subscription and one other (can't remember) option to choose from. It said choose 'other' but the option was not there.

Really need some help with this, thanks.

Matt

========================

Faulting application name: WINWORD.EXE, version: 15.0.4551.1505, time stamp: 0x525f7150

Faulting module name: wwlib.dll, version: 15.0.4551.1509, time stamp: 0x528210e3

Exception code: 0xc0000005

Fault offset: 0x01002940

Faulting process ID: 0x1654

Faulting application start time: 0x01cf21457093bd6d

Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE

Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll

Report ID: c45a2b74-8d38-11e3-82ac-281878cb726a

Faulting package full name:

Faulting package-relative application ID:

====================================

-	System

			-	Provider	<br>	---	---	<br><br><br><br>				[ Name]	Application Error	<br>	---	---	---	---	---

			-	EventID	1000	<br>	---	---	---	<br><br><br><br>				[ Qualifiers]	0	<br>	---	---	---	---	---

				Level	2	<br>	---	---	---

				Task	100	<br>	---	---	---

				Keywords	0x80000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br><br><br>				[ SystemTime]	2014-02-04T01:07:51.000000000Z	<br>	---	---	---	---	---

				EventRecordID	21076	<br>	---	---	---

				Channel	Application	<br>	---	---	---

				Computer	MG-SP2-1	<br>	---	---	---

				Security	<br>	---	---

-	EventData

			WINWORD.EXE

			15.0.4551.1505

			525f7150

			wwlib.dll

			15.0.4551.1509

			528210e3

			c0000005

			01002940

			1654

			01cf21457093bd6d

			C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE

			C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll

			c45a2b74-8d38-11e3-82ac-281878cb726a<br><br><br> <br><br>

========================================

	System

			-	Provider	<br>	---	---	<br><br><br><br>				[ Name]	Microsoft Office 15 Alerts	<br>	---	---	---	---	---

			-	EventID	300	<br>	---	---	---	<br><br><br><br>				[ Qualifiers]	0	<br>	---	---	---	---	---

				Level	4	<br>	---	---	---

				Task	0	<br>	---	---	---

				Keywords	0x80000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br><br><br>				[ SystemTime]	2014-02-03T04:59:42.000000000Z	<br>	---	---	---	---	---

				EventRecordID	146	<br>	---	---	---

				Channel	OAlerts	<br>	---	---	---

				Computer	MG-SP2-1	<br>	---	---	---

				Security	<br>	---	---

-	EventData

			Microsoft Word

			Word cannot open the document. (Social Media Policy Draft v2.docx)

			200325

			15.0.4551.1001

Answer 1

uninstalled abbyy finereader and it all worked ok

Answer 2

See if http://support.microsoft.com/kb/946622 helps. Although the article concerns Office 2007, the same issues might be relevant to you. the alternative is that you have a faulty Office installation or 3rd-party add-in.

For a faulty Office installation, you could try repairing it (via Programs & Features > Microsoft Office > Change in the Windows Control Panel.

For a faulty 3rd-party add-in, you should be able to disable it via File|Options|Addins.

Answer 3

Thanks - I'll try that link. Probably should have mentioned that I've tried disabling all add-ins and repairing the Office installation.