Cannot Open Add Ins

Question

I can open Excel but not any of my files

It seems this is because one has been put into 'disabled items' (which also stops me opening the others).

There is a pop up message advising I just need to go to File>Options>Add Ins>Manage>Disabled Items>Go to undisable the file.

File>Options is OK, but when I click 'Add Ins' it just freezes. The same applies when I open Excel in Safe Mode. I have tried restarting the computer but this doesn't work either. 

Any help much appreciated.

Answer 1

Hi Christopher,

Let me assist you with the issue related to Excel 2013.

I need some details to assist you better:

What happens when you open the Excel files, do you get any error message?

Mention the exact error message which you get while opening the Excel files?

Try the steps below and check the result:

Right click on Excel.exe and select ‘Run as administrator’

To do so you may follow the steps below,

·         Close Excel.

·         Browse to the location mentioned below,

C:\Program Files or programs files (X86)\Microsoft Office\Office15

Or C:\Program Files\Microsoft Office 15\root\Office15

·         Right click on Excel.exe and select ‘Run as administrator’

I hope the above steps helps. Let us know if you need any help.

Thank you.