Printer settings not saving

Question

I have a user that is trying to print a Word 2013 document.  When you look at the printer properties in Word the paper says heavyweight paper.  When you change it to use any other kind of paper it will not save the setting.  The default printer properties says automatically select.  I even changed it to use plain paper and when you open any word document it still says heavyweight paper.

any ideas?

Answer 1

Where are you changing the defaults? You should do it in the printer driver in Devices and Printers (or whatever the equivalence in Windows 8.x is called). Then the setting should stick. You may have to exit and restart Word, though (the same is true for any other open program).