A family of Microsoft word processing software products for creating web, email, and print documents.
Certain add-ins prevent Normal.dotm from being saved, so your changes to defaults are not saved. If you have an HP computer, likely you have PDF Complete, which is the most notorious offender. The ultimate solution is to identify the problem add-in and disable or remove it, but a temporary workaround is to open the Normal template for editing and make the changes directly there. An easy way to do that is this:
In Word, press Alt+F11; the Visual Basic Editor opens. Press Ctrl+G to activate the Immediate window. In that window, type (or paste)
NormalTemplate.OpenAsDocument
and press Enter. Normal opens, but note that it may not be on top of all windows. You can close the Visual Basic Editor. Make the desired changes to the Normal file, and then save and close it. If the changes you have made have not been recognized as changes (the Undobutton is not activated), press Spacebar, then Backspace to “dirty” the file, thus ensuring that the template will actually be saved.