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error code 5-13

Anonymous
2014-03-29T06:38:05+00:00

computer crashed and when it was fixed, office was gone. tried installing it again with the office I purchased but it gave me an error code 5-13

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.1K Reputation points MVP Volunteer Moderator
2014-03-29T06:53:06+00:00

For the error "Office can't do that right now because your product is busy with another task" error when installing Office 2013 or Office 365" see:

http://support.microsoft.com/kb/2809219/en-us

See "General troubleshooting for installing Office 2013 and Office 365" at:

http://support.microsoft.com/kb/2822317/en-us

See ""Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317

If that does not help, then you might remove all traces of the Office  installation by running the fixit from the following article:

http://support.microsoft.com/kb/2739501

and then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

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