"Cannot locate the internet server or proxy server.." error

Question

Hi

I am trying to use youtube hyperlinks within my powerpoint, but when you are showing a full screen slideshow in powerpoint and you click on the hyperlink, the screen freezes and shows the following error:

"Cannot locate the internet server or proxy server"

You then have no choice but to force quit Powerpoint.

I have copied the youtube link into safari and it works fine, also my Mac is up to date with the latest iOS (10.10.1) and updates.

I am using Powerpoint for Mac 2011 - but it also does the same thing in 2008.

Does anyone have any suggestions or is the function simply unsupported?

Answer 1

Hi

It is a youtube link. I have tested the same link in my browser and it works fine.

Answer 2

What are you linking to? Is it a File? A web site? Something else?

Answer 3

Thanks for your reply!

The problem is when I try to click on a link when the slideshow is playing

Thanks for the link though nothing seems to have fixed the issue

Answer 4

Credit to Jim Gordon for the information, I was able to locate this thread where he stated:

In PowerPoint, hyperlinks work only while the slide show is playing. If you are in any of the editing views, hyperlinks don't work when you click on them.

Also refer this link might be helpful: http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macpowerpoint/powerpoint-2011-error-cannot-locate-internet/2693d4a2-2f6c-4abf-b2b0-88a75198b8b6