Office for iOS forgets credentials

Question

Hello,

Office on iOS no longer remembers my sign-in details, if I exit the app for a period of time or force quit the apps they'll forget my credentials.

This problem didn't happen until I installed versions 1.6.1 on 19th Feb.

Answer 1

Hi,

Thank you for posting your query on Microsoft Office Community.

We understand how you feel about the situation. We're sorry for the trouble this has caused you.

Let's reset Office apps following steps mentioned below and verify whether issue re-occurs.

To resolve this issue, following these steps:

1. Close all the Office apps.
2. Go to iPhone Settings.
3. In Settings, tap to select one of your Office for iPhone apps such as Word, Excel, or PowerPoint.
4. Under RESET, tap Reset<app name>**.
5. Slide to enable Delete Login Credentials.
6. Start one of your Office for iPhone apps.
7. Sign in using your Microsoft account.
8. Now exit and try opening the Office apps and verify the result the result.

Hope it helps. Keep us posted on the status of the issue and we will be glad to offer our assistance.

Thank you.

Answer 2

It worked for me too, thanks.

Answer 3

Great,

That's worked.

Thank You